Company Policies

Duration

Warranty coverage begins upon job completion and extends for thirty days.

Limitations

The warranty excludes damage from acts of God or new debris entering the gutter system. Coverage applies only to negligence by the service provider.

Transferability

The warranty can be transferred to another party within the thirty-day timeframe.

Claim Process

Contact the company to initiate a warranty claim ticket.

Remedies

If resolution isn't achieved within thirty days or to your satisfaction, request a full refund.

Responsiveness

Claims receive contact within twenty-four hours.

Cost

No charge for this warranty with gutter cleaning services.

Disclaimer

The warranty carries no monetary value.

Guard Type Procedures

• Metal guards with latches: Removal and under-guard cleaning attempted
• Plastic guards: Top-of-guard cleaning only, no removal
• Screw-mounted guards: Top cleaning with water flushing, no removal attempted
• Guards attached beneath shingles: Top cleaning and water flushing without removal
• Helmet-style guards: Top-surface cleaning exclusively

Transparent Pricing Commitment

The company provides upfront pricing details enabling informed customer decisions.

Pricing Factors

• Property dimensions and story count
• Current gutter condition and debris levels
• Access difficulty and location obstacles
• Extra services like repairs or installations
• Seasonal demand fluctuations

Pricing Process

• Complimentary consultation and estimates
• Transparent upfront pricing with explanatory details
• Competitive pricing emphasis
• Zero hidden charges or surprise fees with itemized breakdowns

Refund Circumstances

1. Service dissatisfaction (customers request seventy-two hours for resolution before refunds)
2. Customer overpayment situations

Refund Processing

Submit refund requests via phone or email. The company processes refunds using the original payment method promptly.

Safety Standards for Contractors

• Regular equipment inspection and maintenance
• Mandatory personal protective equipment usage
• Pre-job risk assessment and hazard identification
• Adherence to all applicable safety regulations

Safety Procedures

• Fall protection expertise for height work
• Ladder stabilizers and levelers for secure footing
• Proper footwear and roof safety gear for traction
• Safe debris removal techniques minimizing injury risk
• Electrical hazard recognition and avoidance training
• Specialized tool training for proper, safe operation
• Environmentally-friendly cleaning products per safety guidelines
• Weather monitoring with work postponement during severe conditions
• Team communication protocols ensuring coordinated, safe processes

Collected Information

• Personal data: names, email addresses, phone numbers
• Non-personal data: IP addresses, browser types, operating systems

Information Usage

Personal information serves inquiry responses, service information provision, and transaction processing.

Non-personal information supports website usage analysis, service improvements, and anonymous third-party statistics.

Protection Measures

Industry-standard security protects personal information against unauthorized access.

Information Sharing

The company doesn't sell or rent personal data. Trusted service providers may receive limited information supporting service delivery.

Cookies

Browser cookies track preferences and website usage patterns.

Third-Party Links

The company isn't responsible for external website privacy practices.

User Consent

Website usage constitutes agreement to privacy and terms policies.

Policy Changes

Modifications are posted on this webpage.

Preamble

These Terms and Conditions of Service constitute a binding legal agreement governing two separate but related legal relationships:

• The contractual relationship between you, the person or entity booking services through our Platform, and us, Clean Pro Gutter Cleaning, LLC ("Booking Agent," "we," "us," "our"); and
• The contractual relationship between you and the independent contractor who is selected, booked, and bound to perform your work order ("Your Contractor") through our Platform.

Your use of our Platform and/or booking of services through us constitutes acceptance of these Terms in their entirety. If you do not agree to all provisions herein, you must not use the Platform or book services through us.

I. Key Definitions

II. Two Separate Agreements

When you book a Job through our Platform, you enter into two distinct contractual relationships:

A. Our Agreement (You and Clean Pro Gutter Cleaning, LLC)

This governs your relationship with us as the Booking Agent, addressing:

• Your use of the Platform and Booking Service
• Your payment obligations to us as Your Contractor's authorized payment agent
• Our role in arranging and scheduling your Job
• Your duty to cooperate in disputes, warranty issues, or investigations
• Limitations of liability and indemnities in our favor

B. The Cleaning Contract (You and Your Contractor)

This governs your relationship with the independent contractor who performs the Job. Key points:

• Your Contractor Alone Is Responsible for Performance – solely and exclusively liable for fulfilling the Cleaning Contract
• No Employment Relationship – Your Contractor is an independent business entity, not our employee
• OSHA & Safety Compliance – Job performed in compliance with OSHA regulations and applicable safety laws
• Professional Standards – Services performed in a professional, workmanlike manner

Recourse for Breach: If Your Contractor fails to meet their obligations, your recourse is solely against Your Contractor and not against us. We will assist in facilitating communications, dispute resolution, and warranty claims, but we are not liable for breach of the Cleaning Contract.

III. Your Obligations

When you book a Job, you expressly agree to:

1. Timely Payment – Pay the full contract price by the due date stated in your Quote Confirmation
2. Safe, Unobstructed Access – Provide Your Contractor safe access to the Job Location, including removal of obstacles and vehicles
3. Control of Animals – Secure or restrain any pets or animals that may pose danger or distraction
4. Hazard Disclosure – Disclose in writing any known safety hazards or dangerous conditions at the Job Location
5. Authority to Grant Access – Warrant that you are the property owner or lawful occupant with authority to grant access; indemnify us and Your Contractor from claims arising from unauthorized access
6. No Circumvention of Platform – Not bypass us to contract directly with Your Contractor during the Job term or within 12 months thereafter. Liquidated damages: greater of 35% of amounts paid to contractor in violation or $250 per occurrence
7. Cooperation in Dispute Resolution – Cooperate fully in investigating and resolving warranty claims, service disputes, or legal inquiries
8. Compliance With Law – Comply with all applicable laws and regulations

IV. Additional Representations and Warranties

You further represent, warrant, and covenant that:

• Truthful Information – All information provided is true, accurate, current, and complete
• Legal Capacity – You are at least 18 years of age with legal capacity to enter into binding contracts
• Purpose of Booking – You are booking for a lawful purpose and will not use the Platform for fraudulent, misleading, or illegal activity
• Responsibility for Authorized Agents – If booking on behalf of another, you have authority to bind them and will ensure their compliance
• Responsible Premises Access – You agree to take reasonable steps to ensure the premises are safe for Your Contractor's entry and work